Delivery Information

Ensuring swift and secure delivery is our commitment at www.zesco.asia. Here's everything you need to know about our delivery process:

1. Shipping Locations and Methods:

a. We ship our products, including water distillers, filters, and vacuums, to addresses within the reach of FedEx, Poslaju, and DHL.

b. We partner with reputable shipping carriers to offer various shipping methods tailored to your needs and location.

2. Estimated Delivery Times:

a. Delivery times vary based on factors such as shipping method selected, product availability, and destination.

b. Estimated delivery times will be provided during the checkout process, serving as a guideline for your convenience.

3. Order Processing:

a. Orders are processed promptly within 5 working days after payment confirmation.

b. Processing times may differ depending on product availability and order volume.

4. Order Tracking:

a. Once your order is dispatched, a shipping confirmation email containing tracking details will be sent to you.

b. Use the provided tracking information to monitor the progress of your delivery through the carrier's website.

5. Delivery Fees:

a. Shipping fees are calculated based on factors like order weight, shipping destination, and selected shipping method. These fees will be displayed at checkout.

6. Self-Collection for Homemade Cake and Cookies:

a. For homemade cake and items available for self-collection, please contact us to arrange a suitable collection date.

b. We gladly waive the shipping cost for self-collected items, ensuring a hassle-free experience for you.

7. International Shipping:

a. For international orders, please be aware of potential customs duties, taxes, and fees that may apply upon delivery.

b. We are not liable for any additional charges imposed by customs authorities in your country.

Should you have any inquiries or require assistance with your delivery or collection arrangements, feel free to reach out to our dedicated customer support team at sales@zesco.asia. We're here to make your shopping experience smooth and enjoyable.